
Convectra Macro support
Help when you need it.
Quick answers for trial access, secure sign-in, reports, audio, Insights, and mobile viewing.
Frequently asked questions
Find a quick answer.
Select a question to open the answer. If the steps do not resolve the problem, email support and include the page or report you were trying to open.
Access and sign-in
How do I start the free beta trial?
Select Start free trial, complete the registration form, and accept the two required acknowledgments. The beta trial requires no credit card and is currently available to eligible United States customers.
How do I sign in after registering?
Open the subscriber sign-in page and enter the same email address used to register. We will send a secure, one-time link. No password is required.
Why does a report link take me to registration?
Current subscriber reports are protected. If you are already registered, select Already registered? Sign in. After you use the secure email link, you will return to the report you originally requested.
My secure sign-in email opens but the report does not. What should I do?
Request a fresh link because each link expires after 15 minutes and works only once. The email includes an Open Convectra Macro in your browser button and the complete direct address. If your email app keeps the page inside its preview, open the complete address in a new browser tab, then select Open in a new browser window.
Where can I find the reports and Insights available to me?
After signing in, open the subscriber library. The newest reports appear first, and available member Insights are listed above the report library.
Reports, audio, and mobile viewing
Can I view a report without registering?
The August 20 morning and evening reports remain available as free examples. New reports and the current archive require trial or subscriber access.
What audio is included with a report?
When audio is available, the report may offer a short Newscast, a longer Podcast, or both. Audio streams from the report page and is not offered as a download. Some editions may publish before audio is ready.
Can I move through the report while listening?
Yes. In manual mode, use Previous, Next, or the page selector while the audio continues. When an edition supports automated page cues, turn on auto-advance to follow the discussion through the report.
Why will the audio slider not move immediately?
Give the player a few seconds to load its duration, then drag or tap the timeline. If seeking still does not respond, refresh the page and try once more. A stable internet connection is helpful for longer Podcast files.
What is the best way to view reports and charts on a phone?
Use the gold-and-blue Menu button in the upper-right corner to reach Reports, Insights, Sector Pulse, Support, and your account. For report pages and enlarged charts, Full Page View and landscape orientation provide the most reading space.
Trial, content, and privacy
How long does the beta trial last?
The trial covers five eligible business days and provides access to the available report archive during that period. It does not convert automatically into a paid subscription.
Can I share a protected report link or republish Convectra Macro content?
A forwarded report URL does not give another person access. Reports, audio, charts, and subscriber content are licensed for individual use and may not be republished, redistributed, reproduced, shared, resold, or scraped without prior written permission.
Is Convectra Macro investment advice?
No. Convectra Macro provides general research and educational information. It is not financial, investment, legal, tax, accounting, fiduciary, or personalized advice.
Do you sell subscriber information?
No. We collect information reasonably needed to operate accounts, deliver reports, communicate with subscribers, and improve the service. Convectra Macro does not sell personal information.
Is paid membership available now?
Paid membership is still being prepared. Current beta participants will receive details before paid plans become available, and no beta trial will automatically create a charge.
Still need help?
We’ll help you get back to the report.
Email the page address, a brief description, and the device or browser you are using. Please do not send passwords, secure sign-in links, or financial information.